User data deletion instructions
Request deletion of your Enterlumix account, personal information or data linked to Enterlumix Authentication and WhatsApp verification. No login is required to read or use these instructions.
Effective and last updated
Use our onsite support form to send a request without opening an email app. Guests can submit requests without signing in; support still verifies identity and authority.
Business operator and contact
Enterlumix · Operated by Sultan Mahmod, founder and owner.
Shapla Chattar, Sadar, Rangpur, Bangladesh.
E-trade licence no. 2503012100064833.
Service and privacy requests: support@enterlumix.com.
This opens our support form without requiring sign-in. Nothing is submitted or deleted until you send your request and support verifies it.
1. Send a deletion request
Email support@enterlumix.com with the subject Enterlumix user data deletion request. Use your registered email where possible. If your account uses WhatsApp, include the registered phone number with country code and tell us a safe way to contact you. Include your store ID or store URL if applicable. If you cannot access the original contact destination, explain that in your email; you can still request help without logging in. Sending an email starts a manual support process, not an automatic account-deletion operation.
2. Tell us what to delete
Specify whether you want deletion of WhatsApp/Meta-linked authentication data, a particular profile or conversation, your whole Enterlumix account, or a store you own. Relevant data may include your phone number, provider identifiers, verification records, profile information, conversations, attachments and store memberships. Ask for an export first if you need one. Deleting only a WhatsApp link may affect sign-in or recovery; support will explain the scope and alternatives. We do not access or delete your personal WhatsApp chats or your Meta account.
3. Verify identity and authority safely
We check that the request comes from the person or authorised business representative concerned before disclosing or deleting information. We may request a reply from your registered contact or limited evidence of store ownership. Do not send a password, verification code, payment secret or an unsolicited identity-document image. Support will explain any necessary additional verification and use it only to handle the request. A staff member cannot authorise deletion of an entire store without the owner’s authority.
4. Processing and confirmation
After identity and authority are verified, we aim to complete the request within 30 days or explain why additional time is needed and what happens next. Any shorter mandatory legal deadline takes precedence. We reply through the support conversation with confirmation of deletion/anonymisation, any records retained and the reason, or an explanation if the request cannot lawfully be fulfilled. Reply to the same email thread to ask for status or clarification. This page is an instructions URL, not an automated Meta callback or a claim that a request has already been received.
What may be retained
We remove or anonymise information no longer needed for the verified scope. Tax, invoice/payment, fraud/security, dispute or legal-hold records may be retained where necessary under applicable obligations and restricted to that purpose. Shared merchant order/customer/staff records cannot be erased solely because one user leaves; the merchant’s authority and legal obligations must be checked. Backup copies follow the applicable backup handling and are not promised to disappear instantly; any recovery must respect the deletion decision. We explain relevant exceptions and additional time rather than promise a fixed retention period unsupported by law or operations.
Independent merchants, Meta and other providers
For an order placed with an independent merchant store, contact that merchant first using its published contact details; contact us if you need help identifying the appropriate route. Deleting Enterlumix data does not delete your WhatsApp, Google or other provider account, messages stored in your own app, or records an independent payment/supplier provider must lawfully hold. Where applicable, we request deletion from providers processing data on our behalf. You can separately manage provider permissions in their account settings.
Account closure is not subscription cancellation
If you also want to stop a paid subscription, explicitly request cancellation in your email and identify the store. Billing cancellation and refunds follow our Billing, cancellation & refunds policy; deleting a login alone is not a cancellation instruction for every store you can access. Raise unresolved privacy questions with support or the competent privacy authority where applicable.
To request account or WhatsApp-linked data deletion, follow our User data deletion instructions.
For assistance: support@enterlumix.com.