Billing, cancellation & refunds
The live Enterlumix subscription rules for billing, renewal cancellation and refund requests.
Effective and last updated
Use our onsite support form to send a request without opening an email app. Guests can submit requests without signing in; support still verifies identity and authority.
Business operator and contact
Enterlumix · Operated by Sultan Mahmod, founder and owner.
Shapla Chattar, Sadar, Rangpur, Bangladesh.
E-trade licence no. 2503012100064833.
Service and privacy requests: support@enterlumix.com.
Scope and mandatory rights
This policy covers Enterlumix platform subscriptions, not purchases from independent merchant stores. Review the selected package and invoice before paying. Mandatory consumer and payment rights apply even if a term below would otherwise limit a request.
Trial and introductory billing
The configured offer for eligible new stores is a 10-day trial, followed by BDT 100 total for two months, then regular plan pricing. The current package and invoice specify the amount and currency. Account creation is not a payment.
Invoices and payment verification
A gateway confirmation must be verified before a subscription invoice is treated as paid. Free plans, sandbox checks, failed or pending attempts are not successful charges. Keep invoice and transaction references when requesting support; never email full card details or payment passwords.
Cancel renewal
Email support@enterlumix.com from your registered contact with the store identifier, subscription/invoice reference and a clear request to cancel. Cancellation stops renewal at the end of the current paid period; support will confirm the effective date. Logging out, closing a browser or disabling a storefront does not cancel billing. Cancellation alone does not entitle you to a refund for the current period. Contact support promptly if a renewal is imminent.
Refund eligibility and request window
Request a refund within 14 days of a duplicate or incorrect charge, or of a paid platform service not being provided. Include the store identifier, invoice and transaction reference, payment date, amount and a short explanation. We verify the transaction and circumstances before deciding; ordinary change-of-mind refunds are not guaranteed. This request window does not shorten any mandatory legal right or prevent you from reporting an older billing error. Never email full card numbers, payment passwords or OTPs.
Decision and payment processing
Support communicates the outcome and reason, and requests any information needed to investigate. Approved refunds are returned through the original payment route where available; gateway or bank processing time applies. We do not promise an instant credit or invent a fixed provider processing time. Keep the support reference and contact us if a confirmed refund has not arrived within the provider’s advised period.
Third-party purchases
Supplier orders, shipping, app/theme arrangements and domain-provider purchases may have separate contracts. Enterlumix subscription billing is not the same as a customer’s purchase from a merchant store.
To request account or WhatsApp-linked data deletion, follow our User data deletion instructions.
For assistance: support@enterlumix.com.