Terms of service
Account responsibilities, platform boundaries and the rules behind stores and workspaces.
Effective and last updated
Use our onsite support form to send a request without opening an email app. Guests can submit requests without signing in; support still verifies identity and authority.
Business operator and contact
Enterlumix · Operated by Sultan Mahmod, founder and owner.
Shapla Chattar, Sadar, Rangpur, Bangladesh.
E-trade licence no. 2503012100064833.
Service and privacy requests: support@enterlumix.com.
Agreement and service operator
These terms apply to the live Enterlumix platform operated by Sultan Mahmod, founder and owner, from Bangladesh using the business details below. By creating an account or using the service, you agree to these terms and the policies linked here. You must be at least 18 and have authority to bind your business where you act for one. If you disagree, do not create an account or purchase a subscription.
Accounts and authorised access
Use an account and contact destination you control. Protect your credentials and do not share verification codes. Access only stores and records for which you have permission. One platform identity may hold multiple stores and developer/partner workspaces; this does not grant access to other merchants.
Acceptable use
Do not use the service for unlawful sales, fraud, impersonation, unauthorised access, malware, spam or infringement. You are responsible for your content, product claims, customer relationships, licences, taxes and required disclosures. Do not upload another party’s proprietary code or theme without permission.
Plans, billing and cancellation
Review the selected plan, currency, limits, taxes where applicable and invoice before payment. Eligible new stores may receive a 10-day trial and BDT 100 total for the following two months, then regular plan pricing. Creating an account alone does not authorise a debit. Any recurring charge requires the relevant payment authorisation. Request cancellation through support to stop renewal at the end of the current paid period; cancellation does not itself guarantee a refund. Our Billing, cancellation & refunds policy governs requests, including the 14-day window for duplicate/incorrect charges or a paid platform service not being provided. Mandatory consumer rights remain unaffected.
Providers, suppliers and AI
External payment, identity, delivery, supplier, domain and AI services may require separate accounts, fees and contracts. Enterlumix does not guarantee supplier stock, shipping outcomes or AI accuracy. Review AI-generated material and business reports before acting. Planned capabilities and deployment tasks are not existing service guarantees.
Developer and partner work
App listings and theme submissions are subject to review and permissions. Partner referrals follow the programme rules and eligible paid-invoice attribution. A submission or recorded referral does not promise approval, revenue or an immediate payout.
Content, ownership and confidentiality
You retain rights to your submitted content and grant Enterlumix the permission needed to host, process, display and transmit it to provide your requested services and integrations. You must have the required rights and lawful basis for customer and staff information. Enterlumix branding, software and platform materials remain with their respective owners; third-party apps, themes and open-source components have their own licences. Private workspace content is not permission to publish it as marketing.
Availability, changes and responsibility
We operate a live service but do not promise uninterrupted availability, error-free AI, sales results or an uptime SLA unless separately agreed in writing. Maintenance, security restrictions and provider outages can affect access. We may improve features or revise plans, with material changes communicated through the service or account contact as appropriate. Each party remains responsible under applicable law; these terms do not exclude liability or statutory rights that cannot lawfully be excluded.
Suspension, closing an account and data
We may restrict access for abuse, security risks, unlawful activity or non-payment, notifying you where practicable and legally permitted. Contact support to dispute a restriction, request available data exports, cancel renewal or close an account. Closing a personal login is not automatically permission to erase a shared store. Verified deletion requests follow our Privacy policy and User data deletion instructions, including lawful retention exceptions.
Law, disputes and policy changes
These terms are governed by the laws of Bangladesh, without removing mandatory rights or jurisdiction protections that apply to you. Contact support@enterlumix.com first so we can seek to resolve a dispute; unresolved matters may be brought before a competent court under applicable law. Updated terms are published with an effective date. We notify material changes through the service or account contact where appropriate; changes do not retrospectively remove rights attached to a payment already made.
To request account or WhatsApp-linked data deletion, follow our User data deletion instructions.
For assistance: support@enterlumix.com.